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"Free in-home assessment" can sound like sales-speak — the home-care version of a timeshare pitch. So let's demystify it. Here is what actually happens when Imperial Home Care visits your family, start to finish.
Before we arrive
When you call or submit a request, we ask a few basics: who needs care, what's prompting the question now, and when works for a visit. If there's urgency — a hospital discharge, a caregiver emergency — say so. We move faster than our own process when families need us to.
The visit itself (about an hour)
We listen first. The most useful thing we can do is hear the story: what changed, what a good day looks like, what worries keep you up. Your loved one leads this conversation whenever possible — it's their home and their care.
We walk the home, gently. Not an inspection — a walk-through with experienced eyes. We notice the loose rug on the stairs, the bathroom without grab bars, the bedroom two flights up. You'd be surprised what an hour of fresh perspective catches.
We talk through the day. Mornings, meals, medications, nights. This is where the real care plan comes from — not a checklist, but the actual shape of your loved one's day and where help would fit naturally.
We answer the money question directly. You'll leave the conversation knowing what care would cost — a clear, written quote with no obligation attached. (More on how families pay on our Paying for Care page.)
What we won't do
- We won't pressure you to decide on the spot. Ever.
- We won't ask for Social Security numbers or medical records.
- We won't recommend more hours than the situation calls for. Care plans that overshoot get cancelled; care plans that fit get kept. Honesty is the better business model.
After the visit
You get a written care recommendation and quote. If you say yes, we begin matching — pairing your loved one with a caregiver based on needs, personality, and preferences, personally reviewed by Ellice and our senior care team. Care can often start within 24–48 hours.
If you say "not yet," that's a fine answer. Families often call us back months later, and the assessment is still useful the whole time.
Ready to see for yourself? Book your free assessment — or just call and talk it through with a real person.