Why families choose Imperial
There are bigger agencies. There are cheaper ones. Here's why Detroit families keep choosing the one with a name behind it.
A founder, not a franchise
Many home care companies are national franchises run from somewhere else. Imperial is founder-led and Detroit-owned. Ellice reviews every care plan personally, and when you call, you reach people with the authority to act — immediately.
Vetting that never stops
Background checks and reference verification are just the entrance. Every caregiver completes skills training before their first visit and stays under ongoing supervision with continuing education — because trust is maintained, not just earned once.
Matching, our quiet superpower
The right caregiver isn't just qualified — they're the right person. We match on needs, personality, language, and preferences. And if the chemistry isn't there, we re-match at no charge, no questions, no guilt.
Radical transparency
Written care plans. Clear quotes before care starts. Honest answers about what Medicare does and doesn't cover. The 'transparent' in our design is a brand value first: you will always know what's happening and what it costs.
Detroit roots, Detroit reach
Our caregivers live in the communities they serve. That means shorter response times, fewer missed shifts, and care from people who understand your neighborhood because it's theirs too.
Care that flexes with life
Needs change — after a hospital stay, a diagnosis, a season. Our care plans are living documents, reviewed regularly and adjusted without drama, from 4-hour visits to 24/7 live-in support.
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The honest comparison
We'll never claim to be '#1 in Michigan' — nobody can prove that. What we can prove: our license, our insurance, our background checks, and a founder who puts her name on every plan. Ask any agency you're considering for the same.
Ready to bring royal treatment home?
Start with a free, no-obligation in-home assessment. We'll listen, answer honestly, and put a clear plan in writing.