The people behind the promise
A care plan is only as good as the person who walks through the door. Here's who ours are, how we choose them, and why they stay.
Our caregiver standards
Background-checked, always
Full criminal background screening and reference verification before any caregiver is hired — and we keep checking.
Hired for heart
Skills can be trained; warmth can't. We hire people who chose this work because they love it.
Supervised and supported
Regular supervision, care-plan reviews, and a 24/7 on-call team behind every caregiver.
Bonded & insured
Every caregiver works under Imperial's bonding and insurance — your home and family are protected.
Matched, not assigned
Most agencies send whoever's available. We treat matching as the heart of the job: your loved one's needs, personality, routines, language, and preferences all shape who we send. Ellice and our senior care team review every match personally.
And if the fit isn't right? Tell us. We re-match at no charge — the right fit matters as much as the right skills.
Caring people, welcome here
We're always looking for caregivers who lead with heart — experienced or willing to train.
Join the Imperial team →Meet the team behind the team
Every caregiver is backed by our office team on Keal Street — scheduling, supervision, and a 24/7 on-call line for active clients. Curious how it all starts? Read our story.
Ready to bring royal treatment home?
Start with a free, no-obligation in-home assessment. We'll listen, answer honestly, and put a clear plan in writing.